Please read these Terms & Conditions carefully as these conditions incorporate the basis on which bookings for Teresa Spetses (the "property") are accepted. The Terms & Conditions below are for bookings made directly via the property's website or through its alternative direct reservation channels. By using this Site, you agree to be bound by these terms and conditions.
We may revise these terms & conditions from time to time by updating this posting. The revised terms will take effect when they are posted. Your use of some parts or features of the Site may be governed by additional terms and conditions. Where this is the case you will be notified accordingly of those additional terms and conditions. The information and material contained in this website and the booking engine are believed to be accurate and complete at the time of their posting.
A valid Credit Card is required at booking time. The credit card used at the time of booking must be presented by the guest together with positive identification on check-in at the property. Please refer to the payment policy stated during the reservation procedure to be informed for your reservation's specific payment policy.
Each rate booked at Teresa Spetses, is subject to a Cancellation Policy. Failure to check in on the reserved arrival date will incur a penalty charge as detailed in the Cancellation Policy of the rate booked. The property reserves the right to cancel or modify reservations under the circumstances where it appears that a customer has provided an invalid credit card, engaged in fraudulent or inappropriate activity, or the reservations contain or resulted from a mistake or error. In addition, the property also reserves the right to cancel or amend bookings if they do not adhere to its terms & conditions. Please refer to the cancellation policy stated during the reservation procedure to be informed for your reservation's specific cancellation policy.
Payments will be made only in hotel's local currency. Other currencies used during the booking procedure are shown only for informative reasons.
In the rare unexpected event whereby the property cannot provide accommodation as previously confirmed, the property will comply with its standard of obligation by undertake to relocate guests into an alternative property of equal or better grading at no expense to the guest. Should there not be a property of equal or better grading in the vicinity of the original booking, it may be required to provide guests with a property of a lesser grading. If this is the case, any reduction in costs will be refunded to the guest. The alternatives offered are at the property's discretion. Should the guest wish to choose a property of a standard other than offered under this condition, then the guest will be required to pay any difference.
In no event will JACS Hospitality S.A or its hotel Teresa Spetses be liable for any damages, including without limitation, direct or indirect, special, incidental, moral or consequential damages, loss of profits, opportunities or information or for expenses arising in connection with this website, any software algorithms available on this website, nor with any hyperlinked website or for the use of or the inability to use such material, software algorithms or hyperlinked website by interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if JACS Hospitality S.A is advised of the possibility of such damages, losses or expenses. Software algorithms made available and hyperlinks to other Internet resources are at your own risk. The content, accuracy, opinions expressed, and other links provided by these software algorithms and resources are not investigated, verified, monitored, or endorsed by JACS Hospitality S.A
Teresa Spetses strongly recommends you purchase Comprehensive Travel Insurance. We suggest that the policy include, but not limited to, the following coverage - loss of payment through cancellation, loss or damage to personal baggage, loss of money and medical expenses.
This privacy policy sets out how Teresa Spetses uses and protects any information that you give when you use this website. Teresa Spetses is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy is effective from 1/7/2018. Our privacy policy is in compliance with the General Data Protection Regulation EU 2016/679 as well as with the National Data Protection legislation.
WHAT WE COLLECT
When you directly register to make a reservation or use our services and upon your check-in, in our suites, we may ask you to provide certain personal information including Data related to your ID (name and surname - nationality - date/place of birth - customer number in case of loyalty program - communication language), Information/ Data related to your stay (duration of stay/information on consumption of goods and/or services/departure information), Information / Data related to your preferences/desires (special desires for food, allergies and/or other health data), Image data (photos/video shootings), Contact details (contact address - postal address - email address - mobile phone number) and Information/ Data regarding payment method (EC cards, credit cards, debit cards).
WHAT WE DO WITH THE INFORMATION WE GATHER
We process your personal data in accordance with the EU Regulations for one or more of the following reasons: 1. For the performance of a contract: In order to carry out our obligations with respect to any contractual agreements between us (reservation of a room or other premises and provision of relevant services, the supply of additional services, mediation/support for the use of means of transport, planning and organizing events, charging for services and consumptions and payment processing, etc) 2. In order to serve our and third party legitimate business interests. For example: in order to operate CCTV systems in order to prevent illegal actions and to protect you and our staff and our property, in order to offer similar/related services, for your best service at a future booking / stay at the accommodation, to send updates in the form of emails / sms / newsletter/letters to inform you about programs/promotions/discounts and/or other promotional actions of the accommodation, calling or sending messages/forms within the Customer Satisfaction Survey, etc. 3. In order to comply with a legal obligation. 4. If you have given us your valid consent for the processing.
HOW WE SHARE YOUR DATA
In order for us to perform our contractual and legal obligations, your personal data may be provided to various service providers and suppliers (for example outsourcing services companies, card payment companies, and travel agencies). Those service providers and suppliers are bound by Data Processing Agreements, and they are obliged to safeguard confidentiality and data protection according to the data protection regulation.
DATA RETENTION
Your Personal Data will be processed and stored for the duration of our relationship with you, and as long as it is necessary in order to fulfill our contractual and legal obligations. If the data collection was based on your consent it may be deleted at any time upon the withdrawal of your consent. Your data may be also deleted in one of the following cases: when it is no longer necessary for the purposes collected when the deletion is necessary in order to comply with our legal obligations, and upon your request, provided there are no overriding legal grounds requiring to maintain it.
SECURITY - DATA PROTECTION RIGHTS
Your Personal Data is retained and processed solely for the purposes declared and to the extent necessary for its fulfillment. They will be adhered to for the time necessary to serve the above purposes. According to the General Data Protection Regulation 679/2016 / EU, you have the following rights in terms of your personal data: · The right to ask for information and request access to your Personal Data, · The right to have your Personal Data corrected or erased, · The right to limit the processing of your Personal Data, · The right to object to the processing of your Personal Data including objection to automated decision-making and profiling · The right to data portability · The right to withdraw your consent (any withdrawal of consent shall not affect the lawfulness of processing based on consent before it was withdrawn by you). · The right to file a complaint to the Personal Data Protection Authority. We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
HOW WE USE COOKIES
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. Cookies are used by us to enable us to improve our website and to deliver more personalized service for you. If, after supplying personal information, you require a copy of it or you wish to discuss, correct or delete it, please contact us.
TYPES OF COOKIES MAY BE USED ON THIS WEBSITE
Strictly Necessary Cookies Strictly Necessary Cookies are essential in order to enable you to move around the website and use its features. We use these Cookies to enable the services which you have specifically asked for.
Performance Cookies
Performance Cookies are Cookies that collect information on how visitors use a website, i.e. which pages visitors go to most. We use these Cookies to collect information anonymously on the pages which you have visited.
Functional Cookies
Functional Cookies are Cookies which allow the website to remember choices made by the user (name, address, language). We use these Cookies to remember choices made to improve our users experience.
Third Party Cookies
We may install third party cookies on our website. Third party cookies are cookies that are set by a domain other than the website that is being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.
LINKS TO OTHER WEBSITES
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
CONTROLLING YOUR PERSONAL INFORMATION
You may choose to restrict the collection or use of your personal information in the following ways: Whenever you are asked to fill in a form on the website, you agree to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at contact@teresa-spetses.com. You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to Korai 3, Athens, 10564, Greece. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
CHANGES TO THIS PRIVACY STATEMENT
We reserve the right to modify this Privacy Statement and related business practices at any time. You should check this page from time to time to ensure that you are happy with any changes.
CONTACT US
If you wish to withdraw your consent, exercise your rights, or if you have any general questions about the protection of your personal data, you can address your request by contacting us at the following email: contact@teresa-spetses.com
Governing Law and Jurisdiction
The products and/or services described in and available through the site may not be available in your country. We make no representation that the services or products offered in the site are appropriate or available for use in any particular location. The site is operated from Greece and it is governed by the laws of Greece